Refund policy

Return & Refund Policy

Thank you for choosing Glitterlush Designs! Each tumbler is made to order with care and attention to detail.

All Sales Are Final

Because our tumblers are custom-made and personalized specifically for each customer, all sales are final. We do not accept returns, exchanges, cancellations, or offer refunds. Please review all personalization details, colors, spelling, and design selections carefully before placing your order. Once production has begun, changes cannot be made.

Damaged During Shipping

We carefully inspect and package every order before it leaves our shop. If your package arrives damaged due to USPS shipping, please contact us within 24 hours of the delivery time shown by the tracking information.

To help us process your claim, please include:

• Your order number
• Clear photos of the damaged tumbler
• Photos of the original shipping box and all packaging materials
• Photos of the USPS shipping label 

Failure to report shipping damage within 24 hours may result in your claim being denied. If you have any questions before placing your order, please don't hesitate to contact us. We're happy to help ensure you receive exactly what you're looking for.