Shipping policy
Shipping Policy
At Glitterlush Designs, we take care in preparing and packaging each order so it arrives safely and ready for you to enjoy. Please review the information below before placing your order.
Processing Times
Processing times may vary depending on the products ordered. Turnaround Time on custom orders is 6-8 weeks. Because our items are handmade or customized, some orders may require additional time to create and prepare before shipment.
Any estimated processing or turnaround times provided on the product listing are separate from the carrier's shipping/transit time.
During sales, holidays, new releases, or periods of high order volume, processing times may be extended.
Domestic Shipping
Shipping rates are calculated at checkout based on the items in your order, package information, shipping destination, and available carrier services.
Once your order has shipped, you will receive tracking information when available.
Carrier delivery estimates are estimates only and are not guaranteed by Glitterlush Designs. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control may occur.
International Shipping
Glitterlush Designs offers international shipping to select countries and regions.
International shipping rates are calculated at checkout based on the destination, package details, and available carrier services.
International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other fees that may be assessed by the destination country. These charges are not included in your purchase or shipping charge unless specifically stated otherwise at checkout.
Glitterlush Designs does not control customs processing times or fees charged by another country. International orders may experience additional delays while going through customs.
Customers are responsible for understanding any import restrictions or requirements that apply in their country before ordering.
Shipping Addresses
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate shipping address. Glitterlush Designs is not responsible for packages that are delayed, misdelivered, or returned because an incorrect or incomplete address was provided at checkout. If you notice an address error after placing your order, please contact us as soon as possible. We will make every effort to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped. Additional shipping charges may apply if an order must be reshipped because of an incorrect address or a package that was returned to sender.
Lost, Delayed or Missing Packages
Once an order has been accepted by the shipping carrier, delivery is handled by that carrier.
If tracking shows that your package is delayed or missing, please contact us so we can help determine the appropriate next steps. Carrier investigations or claims may be required before a replacement or other resolution can be provided.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional delivery information.
Packages Damaged During Shipping
If your order arrives damaged during shipping, please contact Glitterlush Designs promptly after delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box or mailer
- Photos showing any visible damage to the shipping packaging
Please keep the item and all original packaging while the issue is being reviewed, as the shipping carrier may require additional information or photographs for a claim.
Returned or Refused Packages
Shipping charges associated with packages that are refused, unclaimed, or returned to Glitterlush Designs may be the customer's responsibility.
For international orders, refusing a package because of customs duties, import taxes, brokerage charges, or other fees does not automatically qualify the order for a refund.
Any refund or resolution for a returned package will be handled in accordance with the Glitterlush Designs Return & Refund Policy.
Questions
If you have questions about shipping, your order, or whether we currently ship to your location, please contact Glitterlush Designs before placing your order.